Troubleshooting & common questions
Work from the exact symptom to a useful next check.
On this page
Why are no visits showing?
Confirm project ID, collection enablement, HTTPS notice and visitor consent. Check tracker loading and /api/v1/collect responses. DNT/GPC, automation, localhost, domain restrictions, private paths, blockers and CSP can prevent capture. See the installation checklist.
Why do counts differ from another product?
Compare consent policy, bot filtering, timezone, identifier/session definitions, blocked pages, date range and script installation. Products can measure different populations. Inspect the same metric and scope before assuming data loss.
Why is a report unavailable?
Retry once, then check the browser network error and application logs for the specific request. Confirm site membership and service connectivity. An empty report and a failed request are different symptoms; clearing filters cannot repair an unavailable database.
Why can I not create an API key?
Confirm administrator access, valid name and expiration, then inspect the sanitized response. Operators should check MCP/API-key schema compatibility and database migration permissions. Existing keys tied to a legacy missing application-user owner may need replacement rather than unsafe ownership guessing.
Why does a connection show localhost?
Your production APP_URL and deployed image should advertise the public HTTPS domain. Check the running Cloud Run revision and OAuth metadata, not only local source settings. Rebuild/redeploy after configuration changes as appropriate.
Why does a writable agent get denied?
Check granted write consent, selected projectId and the credential owner's current workspace role. An all-sites grant is a fixed approved snapshot. A protected operation can still need owner access, exact confirmation or browser reauthentication.
Why are recordings or heatmaps missing?
Check feature enablement, separate recording consent, snippet installation, sampling, excluded paths and storage. A successful ordinary pageview is not evidence that optional capture uploaded successfully.
Why does revenue have no journey?
Verify provider delivery and checkout context, then check identity/consent timing. Unmatched and cross-device payments are possible. See identity and attribution.
Can I view a key again?
No. Copy/download it at creation. Delete and replace a lost key. Neither support nor the key list can retrieve the full hashed secret.
Can an agent change my password?
Use the authenticated account flow. Agents can provide its URL, but cannot bypass password/MFA/reauthentication requirements.
Where can I get help?
Contact Weeveo support with sanitized reproduction steps, report scope, timestamp and HTTP status. Keep tokens, provider secrets and personal visitor records out of the message.
Still looking for an answer? Try troubleshooting or get in touch.