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About these terms
These terms apply to your use of Weeveo, a website analytics service operated from India. By creating an account or using the service, you agree to these terms and the policies referenced here. If you use Weeveo for an organization, you must be authorized to act on its behalf. Contact sayan@weeveo.com with questions.
Using the service
Use Weeveo only for websites you are authorized to manage. Protect account credentials and API keys, and give workspace access only to authorized people. Reports describe observed, permitted visits and may not represent every visitor or an exact person count.
Visitor privacy
Provide a clear site-specific notice, obtain valid permission where required, and support refusal, withdrawal and applicable privacy rights. Do not submit sensitive information, personal data in campaign labels or event names, or data collected unlawfully. Do not use Weeveo for websites directed at children or sensitive profiling without prior legal and operator review. Weeveo’s controls do not replace your obligations as controller or create an exemption from local law.
Plans, allowances and acceptable use
Plan prices, features and limits are listed on our pricing page. Allowances are shared across the workspace. Event allowances reset monthly, including for yearly subscriptions. Free collection pauses at its event limit. Paid workspaces can purchase eligible additional event packs or upgrade. Event packs expire at the end of the UTC month in which payment succeeds.
Do not bypass plan restrictions, misuse credentials, interfere with service security, collect information unlawfully or use the platform to harm others. We may restrict access to protect the service, investigate abuse or address unpaid or reversed payments.
Subscriptions and payments
Paid plans are billed monthly or yearly in advance through Dodo Payments and renew unless you cancel renewal. Applicable taxes and the final amount are shown at checkout. Payment-provider terms presented during checkout also apply. Paid access and purchased event capacity are granted after payment verification.
You can manage your subscription in Billing. Eligible upgrades are available there; an active subscription cannot directly downgrade or change its billing interval. The price and payment terms for a change are shown before you confirm it.
Cancellation and refunds
You can cancel renewal in Billing. Ordinary cancellation preserves paid access until the paid period ends and does not automatically issue a refund. To request a refund, email sayan@weeveo.com within seven days of the payment concerned. Refund amounts depend on usage; requests after seven days are generally unavailable, with exceptional cases reviewed individually.
Our refund policy explains the review process. Refunds and payment reversals may affect paid access or event capacity. These terms do not limit rights that applicable law or mandatory payment-provider terms give you.
Connections and public links
Payment and developer connections are optional. Assess the recipients, contracts and permissions before enabling them. Public links and embeds may expose the selected summaries; review what is shared and revoke links when no longer required.
Data, availability and account closure
You remain responsible for the data you submit and the permissions needed to process it. Our privacy policy describes service and analytics processing. Keep copies of information you need before closing your account or deleting a website. Deletion requests, backups and records required for financial or security obligations may follow different schedules.
We work to keep the service available, but interruptions, maintenance and third-party failures can occur. Analytics depend on the data collected, visitor consent, browser behavior and connected providers; they are not a guarantee of complete or exact measurement.
Changes and questions
We may update the service and these terms. The date on this page identifies the current version. Material changes to a paid subscription will be communicated where required. For support, billing questions or concerns about these terms, visit Support or email sayan@weeveo.com.