A little help. A clearer path.

Contact support

Email sayan@weeveo.com for help with your account, installation, reports, integrations, subscriptions or privacy requests. We respond by email, so use an address where you can receive our reply.

Help us understand the issue

• Your account email, workspace name and the affected website.
• What you expected and what happened instead.
• Steps to reproduce the problem, the approximate time and your timezone.
• A screenshot or error message with private information removed.
• For billing questions, the invoice or payment reference and payment date.

Never include passwords, full card numbers, API keys, webhook secrets or private visitor records in a support email.

Getting started and troubleshooting

Our documentation covers installation, consent, analytics, revenue integrations, the REST API and MCP connections. Start with your first site, verify your installation or troubleshooting.

Subscriptions and refunds

Manage renewal, eligible upgrades, payment methods and invoices from Billing in your workspace. To stop future subscription charges, cancel renewal there.

Refund requests must normally reach us within seven days of the payment concerned. The amount depends on usage; exceptional later requests are reviewed individually. Read the refund policy, then email sayan@weeveo.com with the payment reference.

Privacy and account security

For privacy questions or a security concern, contact sayan@weeveo.com. If you are a visitor to a website using Weeveo, contact that website’s owner first for requests about its analytics data. Our privacy policy explains the roles, choices and request process.