Refunds, with clarity.

Our seven-day request window

You can request a refund for a paid Weeveo purchase by contacting us within seven calendar days of the payment you want refunded. This applies to monthly subscriptions, yearly subscriptions and additional event packs. The deadline is for submitting your request; review and payment processing can take longer.

How usage affects your refund

Refunds are based on how much of the purchased service you have used. We review the payment, the relevant subscription period or event pack, and the recorded usage associated with it. The approved amount may be a partial refund, depending on the service or capacity already consumed.

There is no automatic flat refund percentage. We assess the request individually and explain the usage considered and the proposed refund amount before processing it. Submitting a request does not guarantee a full refund.

How to request a refund

Email sayan@weeveo.com from the email associated with your Weeveo account, and include:

• Your workspace name and account email.
• The payment date and invoice or payment reference.
• The plan or event pack you want reviewed.
• A short explanation of your request and any issue you experienced.

Do not send card numbers, passwords, API keys or private visitor records. We may ask for additional information to verify ownership and identify the payment.

Requests after seven days

Refunds are generally unavailable after the seven-day request window. We may consider exceptional cases individually, including payment errors or significant service issues. Explain the circumstances when you contact us; an exception is not guaranteed.

Processing an approved refund

Approved refunds are processed through Dodo Payments, normally to the original payment method. The time for the funds to appear depends on the payment method, bank and payment provider. We will confirm the approved amount and processing status by email.

A refund or payment reversal may remove paid access or unused event capacity associated with the payment. We will explain the effect on your subscription or allowance during the review.

Cancellation is separate

Requesting a refund does not automatically cancel future subscription renewals. To stop future charges, cancel renewal in your workspace’s Billing page. Ordinary cancellation keeps access until the paid period ends and does not itself issue a refund.

Your rights and questions

This policy does not limit any refund or consumer rights you have under applicable law or mandatory payment-provider terms. For help with a payment, visit Support or contact sayan@weeveo.com.