Session replays

Enable recordings#

Recordings are off by default. Enable replay in recorder settings, choose sampling and masking, then install the generated recorder snippet alongside the tracker. The visitor must separately allow recording; analytics consent alone does not enable it.

Configure capture#

Default sampling is 0.15 (15%) and the default maximum duration is 300,000 ms (five minutes). Supported duration is one to 60 minutes. Strict masking includes all text; moderate masking still masks all inputs. Use a block selector to exclude additional elements. Validate the resulting capture on your own site before relying on the configuration.

Find and play a session#

Filter recordings by date, path, visitor, session or minimum duration. Open one to view its masked replay and event timeline. Sampling means not every permitted visit has a recording. Blocked/private routes and consent withdrawal can stop capture.

Handle missing recordings#

Check replay enablement, recording purpose consent, recorder.js loading, sampling, duration and the site's storage configuration. A successful ordinary pageview does not prove recorder upload succeeded.

API equivalents#

list_replays, get_replay, get_replay_events, update_recorder_settings. Replay records can contain personal analytics data even after masking.